With the SMARTsuite software components, you create the basis for an optimal telephone accessibility within your company. Provide the most important call statistics for – sales, service, switchboard etc. – in real time.
Softphone for ambitious and convenient voice communication and control. Perfect aligned to call center functions. Additional switchboard functions for call transfer and pickup. Best-in-class headset integration with comprehensive audio configuration. MS-Teams Integration with presence status. l
Softphone for efficient and convenient voice communication and control from the office, home office and mobile. Best-in-class headset integration with comprehensive audio configuration.
Full overview of all service center seats and office extensions and status. Administrator access, user and group management. Control of call recordings for quality measurement.
Always up-to-date! SMARTcockpit provides all relevant KPIs for calls in real time – it does not matter whether you manage a call center, an order hotline or a service center. Clearly arranged according to projects. Configurable widgets. Alarm functions based on threshold values for immediate warning.
Fast and individual reporting of all historical data of calls. Detailed information on accessibility, queues waiting times, service level, etc. Working hours for users/agents.